Privacy Policy

Last updated: 1/28/2026

1. Introduction

Polyvia AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our multimodal intelligence platform. It applies to all users and is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email, password, company name)
  • Content you upload or process through our platform (documents, images, data)
  • Communication preferences and history
  • Payment and billing information

3. How We Use Your Information

We use the collected information for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process and complete transactions
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities in connection with our services

4. Legal Basis for Processing Personal Data (GDPR)

If you are from the European Economic Area (EEA), Polyvia AI's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We may process your Data because:

  • We need to perform a contract with you (e.g., providing our services).
  • You have given us permission to do so.
  • The processing is in our legitimate interests and it's not overridden by your rights.
  • For payment processing purposes.
  • To comply with the law.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. International Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

7. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights regarding your personal data. Polyvia AI aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. You have the following rights:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Polyvia AI relied on your consent to process your personal information.

8. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

9. Google User Data Handling

Polyvia AI integrates with Google Drive to allow users to import documents directly into our platform. When you choose to connect your Google account, we access:

  • Files you explicitly select for import
  • Metadata associated with those files

We do not access, use, store, or share your Google user data for any purpose other than providing the document import and processing functionality.

Limited Use Disclosure

Polyvia AI's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

10. Third-Party Services

Our service may contain links to third-party websites or services that are not owned or controlled by Polyvia AI. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@polyvia.ai.